Frequently Asked Questions

What are the payment methods?

In Terranía Turismo you can reserve with 50% and it can be in cash, payments with
Debit or credit card, PayU.

What type of travel insurance does Terranía Turismo offer?

In Terranía Turismo all our trips include a medical assistance card for the
In case you are interested in additional insurance, we have traveler’s insurance, in case you are interested in additional insurance, we have traveler’s insurance.
We also recommend traveling with your medical insurance.
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GENERAL-COLASSISTANCE-TOTAL-2022.pdf

Does the travel agency provide emergency assistance during the trip?

If in case of emergency you can contact us at 3146638798. We will keep an eye on
any eventuality to help you and give you the attention you require.

Can I bring my pet to the selected plan?

We have plans and accommodations that are petFriendly, we recommend always informing and
verify in each travel case if it is allowed.

What if I need to move my travel dates?

We can change your travel date and we will keep an eye out for new dates for
schedule all activities.

What are the payment, cancellation and refund policies?

Terranía Turismo requires a 50% payment before the travel date and the remaining 50% before the travel date.
before the start of the event.

– All confirmed reservations are subject to financial penalties in the event of
cancellations, the amount will depend on the time in which the cancellation is made, it can reach 100% of the total amount of the cancellation.
of the rate or amount agreed between the parties.
– Cancellations will be accepted free of charge up to 30 days prior to the reservation,
cancellations between 29 and 15 days, the penalty will be 50%, cancellations between 29 and 15 days, the penalty will be 50%, cancellations between 29 and 15 days, the penalty will be 50%, cancellations
If the payment is made in a period equal to or less than 14 days, the penalty will be 100%.
– In case of No – Show, the invoice will be charged for 100% of the service.

– Last minute reservations will be accepted up to 48 hours in advance,
subject to availability, and immediate payment, in this case, if there is a cancellation the
penalty will be 100% of the fee.

Refunds will be applied in accordance with the penalties, policies and conditions of
time in which the cancellation is made.