{"id":4851,"date":"2023-03-28T15:58:38","date_gmt":"2023-03-28T15:58:38","guid":{"rendered":"https:\/\/terraniaturismo.com.co\/frequently-asked-questions\/"},"modified":"2023-06-28T21:04:39","modified_gmt":"2023-06-28T21:04:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/terraniaturismo.com.co\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2 class=\"wp-block-heading\">What are the payment methods?<\/h2><p><br\/>In Terran\u00eda Turismo you can reserve with 50% and it can be in cash, payments with<br\/>Debit or credit card, PayU.<\/p><h2 class=\"wp-block-heading\">What type of travel insurance does Terran\u00eda Turismo offer?<\/h2><p><br\/>In Terran\u00eda Turismo all our trips include a medical assistance card for the<br\/>In case you are interested in additional insurance, we have traveler&#8217;s insurance, in case you are interested in additional insurance, we have traveler&#8217;s insurance.<br\/>We also recommend traveling with your medical insurance.<br\/>https:\/\/colasistenciacotizaciones.com\/wp-content\/uploads\/2022\/02\/CONDICIONES-<br\/>GENERAL-COLASSISTANCE-TOTAL-2022.pdf<\/p><h2 class=\"wp-block-heading\"><br\/>Does the travel agency provide emergency assistance during the trip?<\/h2><p><br\/>If in case of emergency you can contact us at 3146638798. We will keep an eye on<br\/>any eventuality to help you and give you the attention you require.<\/p><h2 class=\"wp-block-heading\"><br\/>Can I bring my pet to the selected plan?<\/h2><p><br\/>We have plans and accommodations that are petFriendly, we recommend always informing and<br\/>verify in each travel case if it is allowed.<\/p><h2 class=\"wp-block-heading\"><br\/>What if I need to move my travel dates?<\/h2><p><br\/>We can change your travel date and we will keep an eye out for new dates for<br\/>schedule all activities.<\/p><h2 class=\"wp-block-heading\"><br\/>What are the payment, cancellation and refund policies?<\/h2><p><br\/>Terran\u00eda Turismo requires a 50% payment before the travel date and the remaining 50% before the travel date.<br\/>before the start of the event.<\/p><p><br\/>&#8211; All confirmed reservations are subject to financial penalties in the event of<br\/>cancellations, the amount will depend on the time in which the cancellation is made, it can reach 100% of the total amount of the cancellation.<br\/>of the rate or amount agreed between the parties.<br\/>&#8211; Cancellations will be accepted free of charge up to 30 days prior to the reservation,<br\/>cancellations between 29 and 15 days, the penalty will be 50%, cancellations between 29 and 15 days, the penalty will be 50%, cancellations between 29 and 15 days, the penalty will be 50%, cancellations<br\/>If the payment is made in a period equal to or less than 14 days, the penalty will be 100%.<br\/>&#8211; In case of No &#8211; Show, the invoice will be charged for 100% of the service.<\/p><p>&#8211; Last minute reservations will be accepted up to 48 hours in advance,<br\/>subject to availability, and immediate payment, in this case, if there is a cancellation the<br\/>penalty will be 100% of the fee.<\/p><p><br\/>Refunds will be applied in accordance with the penalties, policies and conditions of<br\/>time in which the cancellation is made.<\/p>","protected":false},"excerpt":{"rendered":"<p>What are the payment methods? In Terran\u00eda Turismo you can reserve with 50% and it can be in cash, payments withDebit or credit card, PayU. What type of travel insurance does Terran\u00eda Turismo offer? In Terran\u00eda Turismo all our trips [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4851","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/pages\/4851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/comments?post=4851"}],"version-history":[{"count":1,"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/pages\/4851\/revisions"}],"predecessor-version":[{"id":4853,"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/pages\/4851\/revisions\/4853"}],"wp:attachment":[{"href":"https:\/\/terraniaturismo.com.co\/en\/wp-json\/wp\/v2\/media?parent=4851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}